Clear and straightforward.

Booking Policy

A deposit of 30% of the total treatment cost is required to secure any booking at Pure Indulgence Beauty Therapy. This deposit is a partial payment towards your service and is redeemable on the day.

All clients are sent a confirmation SMS within 48 hours and an email 72 hours before their appointment.

Booked services cannot be changed on arrival.

New clients are required to complete an initial consultation before their service. Existing clients booking a new service may also need to complete a consultation for that treatment.

Cancellation Policy

We ask for at least 24 hours' notice to cancel or reschedule an appointment.

If your appointment is cancelled 24 hours or more before your appointment time, your deposit can be held on file for a future booking or refunded. If your appointment is rescheduled 24 hours or more before your booking, your deposit is carried over to the new appointment time.

If less than 24 hours' notice is given, your deposit is forfeited and you will be required to pay the remaining balance of the booked service.

Clients with two cancellations inside 24 hours of their booked service will be refused future bookings. If future bookings are requested, 100% of the total cost is payable upfront, prior to the service.

Exceptions may be made at our discretion for genuine emergencies, but the 24 hour notice rule generally applies.

No-Show Policy

If you fail to attend two bookings with Pure Indulgence, you will be refused a future booking.

Arriving more than 15 minutes past your scheduled appointment time voids the appointment. It is then deemed a no-show and a no-show fee applies — the remaining balance of your booked service — and your deposit is forfeited.

If future bookings are requested after a no-show, 100% of the total cost is payable upfront, prior to the service.

Failure to pay these invoices will result in them being referred to a debt collection agency, with any associated costs added to your account and payable by you.

Deposits & Prepayments

A 30% deposit secures your booking and comes off the cost of your treatment on the day.

If your treatment is part of a prepaid package, one of those services will be void if the cancellation policy is breached or if you fail to attend your booking.

Prepaid packages are non-refundable except at the discretion of Pure Indulgence Beauty Therapy NZ Ltd, cannot be used in conjunction with any other offer, and have a 12-month expiry date unless otherwise stated. Any change to an expiry date is at our discretion and you will be informed.

Appointment Changes

Rescheduling 24 hours or more before your appointment carries your deposit over to the new time.

Changes made with less than 24 hours' notice are treated under the cancellation policy above.

Services booked cannot be swapped or changed once you arrive, as time is allocated specifically for the treatment you booked.

Late Arrivals

Please arrive 10 minutes before your appointment time, especially if you are a new client, so your consultation does not cut into your treatment time.

Arriving after your appointment time may shorten the duration of your treatment.

Arriving more than 15 minutes late voids the appointment and the no-show policy applies.

Gift Vouchers & Packages

Prepaid packages and vouchers are non-refundable except at the discretion of Pure Indulgence Beauty Therapy NZ Ltd, and cannot be used in conjunction with any other offer.

Prepaid packages carry a 12-month expiry date unless otherwise stated.

If you fail to attend an appointment, or give less than 24 hours' notice of cancellation, one of your prepaid services will become void.

General Salon Policies

All prices include GST and are subject to variation without notice. For a quote, please book a consultation.

Our therapists use the finest products available. We cannot guarantee lasting results unless you are using recommended home skincare purchased from Pure Indulgence Beauty Therapy.

Any problems with your service must be reported within one day of the original service, by email or in person. We will fix the service or replace the product at no charge within one week of the fault report.

Customer-ordered products on hold are held for two weeks from the date we contact you to say they have arrived.

For health and safety reasons, children cannot be in our treatment rooms and cannot be left unsupervised in the waiting room. Please arrange care for them so they are safe while we care for you.

To keep the salon calm for everyone, please turn your phone off on arrival and refrain from taking calls in the salon.

We accept all major credit cards excluding American Express and Diners Club, have full EFTPOS facilities, offer secure online payment via Timely Pay, and accept Afterpay.

Client Health & Responsibilities

Please tell your therapist if any of the following apply: pregnancy, muscle or joint injuries, heart condition, high or low blood pressure, diabetes, fever, contagious skin condition, any other medical issue, or a new medication.

Let us know if you are using Retin-A, Accutane, or any photosensitising or keratolytic medications, or have recently had laser treatment or cosmetic surgery.

Any of these may affect our ability to treat you. Please advise us any time your medications change, as this can prevent us from performing certain treatments.

Privacy Policy

The personal and health information you provide is collected so we can treat you safely, manage your appointments and contact you about your bookings.

Consultation records and treatment notes are held confidentially and are only accessed by Pure Indulgence Beauty Therapy.

We do not sell or share your information with third parties, other than the booking and payment systems required to run your appointment.

You can ask to see or correct the information we hold about you at any time by contacting us.

Terms & Conditions

We are a small business and rely on clients attending their booked appointments. When an appointment is missed, or notice is too short to rebook the time, that time is lost to us and to other clients.

These policies exist to protect our clients' appointments, protect the business from loss of trading, and keep every appointment relaxed and unhurried. We may use discretion and waive a policy where we deem it necessary.

Booking an appointment with Pure Indulgence Beauty Therapy NZ Ltd means you accept the policies set out on this page.

We greatly appreciate your support and will provide the most professional service we can at every appointment.